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A clear explanation of the Hawthorne Effect, its origins, and its impact on workplace performance and research.
The Hawthorne Effect refers to the change in human behavior that occurs when individuals know they are being observed. This behavioral shift often leads to temporary improvements in performance, productivity, or compliance.
Definition
The Hawthorne Effect is a psychological phenomenon where people modify their behavior due to the awareness of being watched or studied.
The Hawthorne Effect originated from studies conducted at the Western Electric Hawthorne Works in the 1920s and 1930s. Researchers found that worker productivity increased not because of lighting changes or work conditions, but simply because employees felt monitored and valued.
In organizational settings, the effect is relevant to performance evaluations, monitoring systems, management supervision, and employee engagement strategies.
Modern management recognizes that observation alone is not a sustainable performance driver; long-term improvement requires meaningful motivation, empowerment, and supportive work environments.
In a call center, agents may perform better when supervisors actively monitor calls. However, once the monitoring stops, productivity often returns to previous levels.
The Hawthorne Effect influences:
Does the Hawthorne Effect always increase performance?
Not always—sometimes awareness of observation can cause stress or reduced performance.
How long does the effect last?
Usually short-term, fading once observation ends.
Why is it important?
It affects research accuracy and workplace performance.
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